Frequently asked questions

Your Holozonia subscription unlocks the whole immersive entertainment platform: holographic 3D content, premium shows and stories, trends and interactive experiences. Everything is included in one recurring fee; there are no extra purchases per experience.

Instead of watching a flat screen, you step into the scene: you move through holographic 3D environments, view elements from different angles and interact with the content. Guided journeys walk you through, and you move at your own pace.

General zones to explore: immersive experiences, premium shows and stories, 3D worlds, trends, creative experiences and interactive journeys. We describe general content categories only.

There are zones for different tastes, great to enjoy with the family. Since everything is part of your single subscription, there are no surprise charges per experience while you explore.

You signed up through the secure sign-up page and confirmed the subscription through your mobile account. As soon as that finished, your account was activated with full access to every content zone.

Holozonia is a recurring subscription billed to your Movistar account. The amount is confirmed on the sign-up page before you continue. No free trial is offered.

Holozonia works on most modern smartphones, tablets and PCs. Sign in with your account and enjoy on the devices you already own; no special equipment is needed.

Email our customer-care team at soporte@holozonia-mx.com, or use the Contact page. We aim to reply within 2 business days.

You can cancel anytime: manage your subscription to stop the renewal, or email soporte@holozonia-mx.com. Your subscription stops renewing and you keep access until the end of the current billing period.